Legal

Delete your account

What Farview holds about you, and how to have it removed.

Last updated: 16 September 2026

1. Your Farview account

You have one if you signed in — with Google or with a link by email in the Android app, or in the desktop app. It holds your email address, the camera list the desktop app keeps in it (encrypted on your device, and unreadable to us), the machines you registered or adopted, and your sessions. An account made by signing in with Google also records which Google account it is tied to.

From the app, from version 2026.9.7: Settings → Account → Delete account — or tap your picture in the top corner, then Account settings. It asks once, says what goes, and the deletion is immediate and permanent.

By writing to us: [email protected], from the account's address. We answer within 30 days, and this works without the app.

What is deleted: the account and everything in it — the address, the camera list, the machines and every session — at once. The cameras saved on your phone are not touched: they were never in the account.

2. The support address, and how it comes to exist

From Info → Support you can send a report and then read the reply. To read a reply you sign in to your Farview account, from version 2026.9.8, and its address is the one our support service knows you by; earlier versions asked for an address and sent a six-digit code to it. Either way the address is stored so we can write back, and that is what this page is about.

It is not the Farview account, even when it is the same address. Our support service is shared by our apps, so closing the support address does not delete your Farview account, and deleting your Farview account does not close the support address: each is deleted on its own, as this page describes.

If you have never written to us, or wrote without leaving an address, there is nothing of yours on our side and nothing to delete.

3. Deleting the support address from the app

From version 2026.9.6 onwards:

1. Info → Support → Your messages
2. sign in, if you are not already — to your Farview account, from version 2026.9.8
3. Close my account, at the bottom

The confirmation says what goes and what stays, and it does not ask twice.

4. Deleting it by writing to us

Write to [email protected] from the address you want removed. We answer within 30 days, and the deletion is permanent. This route works on any version of the app, and works if you no longer have the app at all.

5. What is deleted, and what is not

Deleted: your email address, the key the app uses to prove it is you, and every link from a report back to you.

Kept: the reports and feature requests themselves, with nothing left in them that points at anybody. A fault is a fault once it has been reported, and what remains cannot be traced back to a person.

Deleted on its own: even if you do nothing, an address that has been silent for five months gets an email saying it will be deleted in a month — opening the app is enough to keep it — and a month later it goes. Nothing is ever deleted without that warning first.

6. Everything on the device

Your saved cameras, their credentials and your settings are in the app's private storage and nowhere else. Uninstall the app and Android deletes them with it; or, to keep the app and start clean, Settings → Apps → Farview → Storage → Clear storage. Neither needs us: we cannot delete that data for you because we never had it.

7. Crash reports and usage statistics

Crashlytics and Analytics receive what the privacy policy describes, tied to an identifier Google assigns to the installation rather than to you. They carry no video, no credentials and no camera addresses. To have that deleted too, say so in the same email to [email protected].

8. Your subscription

Farview Plus is billed by Google, not by us, so it is cancelled where it was bought: Play Store → Profile → Payments and subscriptions → Subscriptions. Cancelling stops the renewal at the end of the period already paid for, and nothing you saved is deleted when a subscription ends. Closing your account here does not cancel it, and cancelling it does not close your account.